Automatic problem handling

Assistance for the administrator or the support staff who resolved an issue when that issue reoccurs
Cardinal - Craft automatikus problémamegoldás

Automatic problem handling

It is important for every company to resolve issues in the shortest possible time and according to well-defined rules. In an ideal situation recurring errors do not need to be handled by operations at all. CRAFT includes a tool to manage frequent problems: when a new ticket is added, this tool helps the staff find similar earlier issues registered in the system, so it can automatically suggest possible solutions. If a known problem cannot be solved by the administrator, the system automatically links the new ticket to the earlier one identified by the administrator. Operations tasks are also simplified thanks to this application.


  • Automatic advice to manage recurring issues
  • Automatic collection of similar cases
  • Link the solutions of those tickets which can be traced back to the same core problem
  • Build a knowledge base for operators
  • Categorise tickets based on the expertise level required to solve them (administrator, operator, database expert, other)
  • Support error categorisation based on previous tickets
  • Prompt the person who raised the ticket for additional information needed by operations if it is a recurring issue without a solution yet
Craft - ticketing rendszerek automatikus problémamegoldás


If the administrator encounters a problem which can be solved easily, the system automatically offers a solution without the need of involving operations. This streamlines the troubleshooting process and reduces the workload of operations.

The quantity and quality of information gathered about the issue greatly facilitates the troubleshooting effort.

General features

  • Bespoke solutions
  • Reliable systems tailored to the needs of financial institutions
  • Processes and data content can be designed by the principal
  • Solutions working closely with other systems used by the company