Workflow support


Describing workflows, designating staff members responsible for them and setting deadlines

Sending cases to administrators, common basket, case assignment, problem management, automatisms

Automatic case launching for registered documents, additional documents for ongoing cases, managing replies and corrections

Based on a substitution plan and absence records, the system offers absent users’ tasks to their substitutes

Workflow instructions, workflow-controlled communication between systems, data transfers, process synchronisation, using WebService and MQ services

Administrator statistics, cycle-time reports