Describing workflows, designating staff members responsible for them and setting deadlines
Sending cases to administrators, common basket, case assignment, problem management, automatisms
Automatic case launching for registered documents, additional documents for ongoing cases, managing replies and corrections
Based on a substitution plan and absence records, the system offers absent users’ tasks to their substitutes
Workflow instructions, workflow-controlled communication between systems, data transfers, process synchronisation, using WebService and MQ services
Administrator statistics, cycle-time reports
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