Using our case management system allows carrying out measurements related to workflow performance, and then drawing up reports based on the data. By generating these reports, the CRAFT Statistics module helps to get a more detailed overview of the amount and efficiency of the work done and to identify any issues. One group of reports provide information on the tasks done in a given period or waiting to be carried out from the administrators and organisational units’ perspective. Another group of reports provide case-by-case information on the workload and lead times measured in a given period and the cases not meeting the deadlines. All reports can be exported into Excel, where users themselves can easily process them further or change their visualisation.
The reports on user and organisational unit activities make administrators’ performance comparable, helps to better balance the distribution of tasks and makes improvement measurable.
Investigations into the lead time of case types and the execution time of each step help to identify any issues, allowing an improvement in efficiency.
After exporting the reports into Excel, users can easily process the data further and generate diagrams as necessary.