Processing direct debit orders

Management of new and modification orders

Processing direct debit orders

Receiving direct debit (DD) orders is another task for branch administration. Similarly to forint order processing, moving these orders to a central location and processing them there makes the whole work more efficient. With the advanced technical solutions at our disposal today there is no need to move physical orders. It is sufficient if the branch staff scan the orders, make digital images of them, and then send only the images to the processing centre via a system ensuring error-free data transmission. DD orders do not have a standardised format, but a bank can easily transform the forms issued to its own customers to certificates suitable for OCR/ICR processing, ensuring faster processing. Our system can handle more than one certificate format at the same time, and also supports the processing of unrecognisable certificates.


  • Scan orders at branches, then forward the electronic images to the processing centre through a closed system
  • Automatic reading (OCR/ICR) of the order content, which makes certain elements of the initial recording process unnecessary
  • Automatic order format selection - multiple formats allowed
  • A built-in manual signature verification function directly connected to the signature card database
  • Check and record critical content for a second time while observing the four-eyes principle
  • Automatic controls specific to DD transfers, warnings if incorrect data content is found
  • Manage problem cases with support from the Back Office or the branch
  • Post data to the account management system
  • Archive order images, retrieval options


A closed processing chain, no certificate is lost.

All order details sent to the account management system are checked. They are also verified by the customer, if necessary.

The system allows optimal work distribution between branches and the Back Office. For example, customer-related data can be verified by either the branch where the order was submitted or the customer relationship manager associated with the customer who submitted the order.

Support for complaints handling. Users with appropriate level rights can access the original order images and their processing history details from either the branch or the Call Centre.

The connection between the CRAFT system and the other systems of the bank can be easily implemented, so users can carry out as detailed checks as possible at each order processing step.

General features

  • Bespoke solutions
  • Reliable systems tailored to the needs of financial institutions
  • Processes and data content can be designed by the principal
  • Solutions working closely with other systems used by the company