Although the number of foreign exchange (FX) orders is lower than that of forint orders, their processing requires more expertise. This makes it more difficult to do their administration directly in branches. Similarly to forint order processing, moving these orders to a central location and processing them there makes the whole work more efficient. With the advanced technical solutions at our disposal today, there is no need to move physical orders. It is sufficient if the branch staff scan the orders, make digital images of them, and then send only the images to the processing centre via a system ensuring error-free data transmission. FX orders do not have a standardised format, but a bank can easily transform the FX order forms issued to its own customers to certificates suitable for OCR/ICR processing, ensuring faster processing. Our system can handle more than one certificate format at the same time, and also supports the processing of unrecognisable certificates.
A closed processing chain, no certificate is lost.
All order details sent to the account management system are checked. They are also verified by the customer, if necessary.
The system allows optimal work distribution between branches and the Back Office. For example, customer-related data can be verified by either the branch where the order was submitted or the customer relationship manager associated with the customer who submitted the order.
Support for complaints handling. Users with appropriate level rights can access the original order images and their processing history details from either the branch or the Call Centre.
The connection between the CRAFT system and the other systems of the bank can be easily implemented, so users can carry out as detailed checks as possible at each order processing step.
