Workflow-based ticketing

Custom-defined case management workflows
Workflow alapú ticketing rendszerek

Workflow-based ticketing

The general rule which says that simple solutions work well when it comes to managing most problems is also true for ticketing systems. But then there are more complicated cases which our generic solution should not be prepared to handle as they would just make our transparent workflows unnecessarily complicated. To handle such situations, the CRAFT Ticketing module offers integrated workflow design tools allowing users to create multi-level workflows of any complexity and for multiple participants.


  • Implement complex tasks consisting of sub-processes and involving multiple parties
  • Workflows are built by the principal's specialists, without involving developers
  • Customised solutions
  • Capabilities familiar from the generic workflow tool
  • Describe processes using graphical tools
  • Manage process- and step-level deadlines
  • Define escalation branches, automatic escalation
  • Tool to define instructions and conditions
  • Instructions and conditions can be associated with workflow steps
Craft - ticketing rendszerek workflow


Custom workflows most suitable to fulfil the organisation’s needs help increase work efficiency.

Tools also used to design other company processes simplify the design work.

General features

  • Bespoke solutions
  • Reliable systems tailored to the needs of financial institutions
  • Processes and data content can be designed by the principal
  • Solutions working closely with other systems used by the company