The IT system support of daily processes is at the core of efficient business operation. Therefore, the workflows facilitating the operation of these systems have key importance. The development of IT systems does not end with their implementation but is a continuous task going on throughout their entire lifecycle. Implementation of new needs and fixing the errors encountered in the systems also require continuous coordination and documentation of all related tasks.
Issues are managed under controlled circumstances from the time the ticket or need is entered into the system until it is resolved. Issues are not forgotten about.
All information related to solving the issue can be documented, so there will be a proven resolution method if the error should reoccur. Issues resolved by another operator do not need new solutions.
Training new operator staff will also be easier.
Documentation also contributes to better compliance with ISO requirements.