Ticketing in general

Adding and approving tickets and tasks to be done and controlling their implementation
ticketing rendszerek

Ticketing in general

The IT system support of daily processes is at the core of efficient business operation. Therefore, the workflows facilitating the operation of these systems have key importance. The development of IT systems does not end with their implementation but is a continuous task going on throughout their entire lifecycle. Implementation of new needs and fixing the errors encountered in the systems also require continuous coordination and documentation of all related tasks.


  • Add tickets and development needs
  • Operator tasks facilitating project implementation
  • Define approval levels as necessary
  • Assign tickets and needs to staff members responsible to provide a solution
  • Assign workflows (tickets) to specific staff members to perform them
  • Document the activities performed
  • Feedback to the administrator who raised the issue
  • Certify the performance of the work done
  • Manage priorities and deadlines
  • Master data ensuring that errors are categorised based on multiple criteria
  • Work efficiency statistics
  • Track overdue tickets
Craft ticketing rendszerek


Issues are managed under controlled circumstances from the time the ticket or need is entered into the system until it is resolved. Issues are not forgotten about.

All information related to solving the issue can be documented, so there will be a proven resolution method if the error should reoccur. Issues resolved by another operator do not need new solutions.

Training new operator staff will also be easier.

Documentation also contributes to better compliance with ISO requirements.

General features

  • Bespoke solutions
  • Reliable systems tailored to the needs of financial institutions
  • Processes and data content can be designed by the principal
  • Solutions working closely with other systems used by the company